Terms & Conditions
Exchange and Refund Timeframe
You are eligible for an exchange or refund within 48 hours from the date of purchase. Please inform our store of your intention to return the item on the same day of purchase.
Non-Refundable and Non-Exchangeable Items
Please note that the following items are not eligible for refund or exchange:
Damaged books or items.
Opened games, sets, and flashcards.
Examination preparing books.
Refund Process for Cash on Delivery Payments
If you paid for your order using the cash on delivery method, we offer two options for refunds:
Refund through Vodafone Cash.
Refund by visiting our physical store.
Refund Process for online Payments
If you paid for your order using the cash on delivery method, we offer two options for refunds:
Refund through Vodafone Cash.
Refund through instapay.
Refund Policy
Thank you for shopping with us. We want to ensure your satisfaction with every purchase you make from our website. Please read our refund policy carefully to understand the terms and conditions regarding refunds and exchanges.
Delivery Note
Your online order will be delivered within 3 to 5 business days.
Return Shipment Costs
The cost of returning the item will be the responsibility of the customer. Alternatively, you may choose to return the item by visiting our store in person.
Please note that we reserve the right to assess the condition of returned items before approving a refund or exchange.
If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer support team.
Our Blogs
For the First Time in the Arab World: A Magical Journey into Classical Music for Children!
معرض القاهرة الدولي للكتاب2025
We are excited to bring Tiptoi, the revolutionary interactive learning system by Ravensburger, to Egypt! And the best part? It’s available exclusively at Red Sea Bookstores!
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