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Showing 60 of 60 Books under ' Tourism & Hotel Business '

Quality Service: What Every Hospitality Manager Needs to Know

William B. Martin, Ph.D
A must-read for all practicing and future hospitality managers, this text serves as a step-by-step guide to providing high-quality customer service. It applies to the entire spectrum of hospitality, including restaurants, hotels, clubs, theme parks, travel, and tourism, and includes as many examples...

Providing Quality Service: What Every Hospitality Service Provider Needs to Know

William B. Martin, Ph.D
Confronting the challenge of delivering quality service, this complete guide to success for existing or potential hospitality service providers outlines a comprehensive quality customer service action plan for the full spectrum of service provider roles. The text provides principles, methods, and skills,...

Hospitality Manager's Guide to Wines, Beers, and Spirits, 2/E

For courses in Wines, Beers and Spirits, Dining Room Services and Beverage Cost Control.
This introduction to the history, science and varieties of alcoholic beverages is essential for today’s hospitality manager. Written as a practical guide, this book helps managers understand wines, beers and spirits—from the history of alcohol to the marketing and selling of it. The user-friendly approach...

International Business And Tourism: Global Issues, Contemporary Interactions

Coles Tim
International Business And Tourism: Global Issues, Contemporary Interactions

Tourism & Regional Development

There are many factors which are responsible for the promotion of tourism. Some regions are attractions for tourists due to their specialities, like adventure fun and even prostitution. Most of the American and European tourists visit Hong Kong, Bangkok and Manila for prostitution. Thailand is a Buddhist...


Learn all about your favourite beer with expert advice and information from a team of specialists, introduced by the world’s best-selling beer writer Michael Jackson
Michael Jackson - Author Tim Hampson - Essay
Uncover drinks from every significant brewing region as well as less well-known areas. Find out why beers taste the way they do, how to appreciate flavour, aroma, texture and finish, and identify your own favourite style. Meet the producers and explore their origins, history and particular brewing...


The story behind your favourite tipple: from the origins of whisky and its great distillers, to serving suggestions
Take a journey across the globe and discover the wonderful world of whisky. Uncover drinks from the great whisky-making nations, as well as less well-known areas and visit distillers large and small. Learn about whisky’s origins and the various styles, from single malts to modern premium blends. Get...

French Wine

Learn to fully enjoy and appreciate fine French wines as this stunning companion guide brings each one to life!
Perfect for any wine-lover, this definitive visual guide to French wine features fully revised and updated information on over 200 appellations and vintages. Find everything you need, from regional information and driving tours to food pairings and how different wines are made. This lavishly illustrated...

The World's Greatest Wine Estates

A lavishly illustrated guide to the world's greatest wine estates
Robert Parker -
The world-renowned wine expert Robert M Parker brings you his first illustrated guide to the world's greatest wine estates. From Australia to United States, this sumptuous volume covers one hundred and seventy-five major wine regions of the world and each region is fully illustrated with stunning...

Malt Whisky Companion

Michael Jackson
Do you know your Mortlach from your Miltonduff? A Glenfiddich from a Glenlugie? Find out the differences in Michael Jackson's new edition of his celebrated guide to single malts - the best-selling Malt Whisky book in the world!

The Wine Buyer's Guide

Recent vintages, prices and ratings for more than 8,000 wines from across the world, by acclaimed wine critic Robert Parker.
Robert Parker
With this fully revised, seventh edition of Parker's Wine Buyer's Guide, Robert Parker once again makes the world of wine accessible to everyone. Two volumes presented in a durable slipcase cover wines from France and the Rest of the World. Using his famous 100-point rating system, he evaluates over...

Wines of the World

International wine experts bring the wine cellar of the world to your home
Follow the story of wine, from ancient to modern times and learn the process of making it today. You'll explore the flavours and characteristics of grape varieties and styles and discover all about wine making. From Alsace and Western Australia to the Valle d'Aosta and Stellenbosch, hop on a round-the-world...

Ready to Order

كورس معد خصيصا للعاملين او الذين ينون العمل فى السياحة --انظر من فضلك شرح خصائص هذا الكورس باللغة العربية و ذلك فى الترجمة العربية المصاحبة
Baude, Iglesias, Inesta
Ready to Order is for students working as (or training to become) chefs, bartenders or waiting staff. It provides the language training they need to communicate professionally in the fast-moving restaurant and catering industry. Presents and practices the relevant language and skills work in context...

English for International Tourism

كورس معد خصيصا للعاملين او الذين ينون العمل فى السياحة
D Horner, David Horner, Dubricks, Iwona Dubicka, M O'Keefe, Margaret O'Keefe, Miriam Jacob
Bring the exciting world of tourism into your classroom with this three level course which uses authentic materials, including Dorling Kindersley Travel Guides. Your students will be motivated by the Professional Task sections that practise real-world work skills Activate the language using the...

Across Cultures

عبر الثقافات- كورس موجة لمن يتعامل مع جنسيات مختلفة تلافيا لسوء الفم المتبادل
Elizabeth Sharman
Across Cultures is a new modular, flexible, user-friendly course which presents a wide variety of material on the English-speaking world. Traditional topics, such as geography and institutions, are fully covered, along with the most up-to-date themes and topics.
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